Candeo Hotels Tokyo Shimbashi

Location perfect. Shimbashi station is like a hub station that has many trains to connect you all over Tokyo including airports Haneda /Narita without transfer, and even it’s an express train, no additional charge. It’s middle of kinda like red light district probably not suitable to children but the hotel location is a bit away from those drinking bars which are mostly near the station. Yurikamome line can bring you to many attractions like Odaiba, JR can bring you to Shinjyuku, Shibuya, Tokyo station, etc, and several metro was very useful too to go to Roppongi or Ginza. Ginza is walking distance, though. Imperial palace is also walkable. The hotel has common bath like hot spring style which is quite big. It has outdoor bath and sauna, a perfect place to relax after long walk. And it opens 15:00 to 11:00, meaning it’s open whole night. They had good cleaning system and replenish everything everyday including 2 bottles of water. Staff can speak both English and Japanese. One time we accidentally left our card keys inside the room, and the hotel gave us an extra one without any charge which we needed to return upon checking out. The room we stayed with twin beds was large enough to open 3 suitcases to fix our stuff. It had nice views of main streets for our room.

We usually stay in the same chain of hotels, but in Roppongi. The hotel in Roppongi weren’t helpful in accommodating us this time so we opted for Candeo Hotels in Shimbashi instead. I emailed the hotel in advance as I had added an extra night on a separate booking as it wouldn’t let me add on the same booking, so I wanted to make sure it would still class as one booking altogether. I also stated how I was really looking forward to staying with them again and I received a somewhat unprofessional and unenthusiastic reply back from them just stating that we would be in the same room. No hello, or thank you for staying with them again or a “looking forward to having you back”, it just seemed really cold. I know it’s not a big issue, but also when we arrived at the hotel, the guy who checked us in wasn’t the friendliest but he also wasn’t rude, just not the Japanese hospitality I’m used to. Other than that, the hotel was good, the location is great as not far from the train station, most places are 15-30 minutes on the train. Plenty of 7/11’s, Lawsons and Family Marts around. The pillows were quite small and uncomfortable, both my husband and I ended up with neck and back pain by the end of our stay. The hotel was clean and we got new towels every day.

It was overall very nice. My room was rather small compared to the European hotels but I am always impressed how space management is mastered in Japan. There was everything I needed and was very comfortable. There was a kettle and some coffee/tea in the room. I asked not to clean my room every day and I was getting a bag with a new towel and a bottle of water hanging on the door handle instead.

I love the central and convenient location. The staff were excellent, friendly and very helpful and knowledgeable. The 12th floor facilities were an added bonus, since we can do hot baths and sauna every night and was our clothes conveniently. I’m also very happy that they allow us to leave our luggages after we have checked out.

The hotel is in a great location for getting out and about. In the evening, the area comes alive even more with plenty of small bars and cafes to explore. We were even fortunate enough to experience some type of event (didn't catch exactly what it was) where the streets had been closed off and lots of stalls and local dancing etc. Plenty of shops in the area - 7/11 etc for getting those all important necessities. The breakfast was fine - just something to start you off on the day. No real queues when we went - always able to get a table. Staff were very good and helpful. Room clean and comfortable.